Customer Service Representative

Concord, NH | Full time

Post Date: 07/24/2017 Job ID: 27312-616 Category: Customer Service Branch Office: Bedford, NH Pay Rate: DOE

Are you looking for a customer service position in the central New Hampshire area?

The Customer Service Representative will report to the Call Center Supervisor and is responsible for answering routine telephone inquiries in a professional, customer-oriented manner by following standard scripts and procedures.  Must have an on-going knowledge of company policies/guidelines as directed by management; and remain flexible and willing to adjust to other duties based on business needs.  Other duties to include, but are not limited to: notice quality review, image review, and customer case management.

Qualification/Requirements

  • High school diploma or GED Certificate is required; one to two years related supervisory experience in customer service and/or retail industry; or equivalent combination of education and experience.
  • Excellent communication skills.
  • Clear and professional speaking voice.
  • Strong process, analytical, and organizational skills.
  • Demonstrated productivity in a team environment, focusing on customer satisfaction.
  • Highly developed sense of integrity and commitment to operational excellence.
  • Must possess strong computer skill-sets with emphasis on MS-Office products such as Excel, Access, PowerPoint, and Word are highly desirable.

This is a full-time role with some Saturdays, supplemental to direct, and offers great benefits once hired on!

Interested? Send your resume to Bedford@leddygroup.com, call the office at 603-666-4051 or visit www.leddygroup.com. 

Leddy Group BEDFORD
Bedford, NH Branch Office

116 S. River Road, Building D
Bedford, NH 03110
t: (603) 666-4051
f: (603) 644-8680
e: bedford@leddygroup.com

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