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Customer Service Representative

Dover, NH | Full time

Post Date: 10/30/2017 Job ID: 29466 Category: Customer Service Branch Office: Dover, NH Pay Rate: 25,000-35,000/year; DOE

Direct Hire - Customer Service Representative

"Our specialty is high quality fabrics with minimum production quantities.   We manufacture a variety of woven industrial fabrics using a vast array of synthetic yarn types in our modern 60,000 square foot building.    We provide a wide range of styles for belting, filtration, composites and many other applications – please contact us with your needs and we’ll help you find the right style for your processes."

Responsibilities of the Customer Service Representative:

- Follow all company guidelines and procedures and all company safety policies and procedures

- Regular attendance and punctuality with strict adherence to the company attendance guidelines

- Availabilty for overtime when required or necessary

- Assisting the General Manager and the Sales Manager in the efficient flow of paperwork throughout the office, as well as interoffice communications and communications with factory personnnel

- Direct communication with assigned customers and is responsible for issuing quotations, effectively communicating capabilities and confirming orders to customers as appropriate as well as shipping information

- Maintaining a file for each assigned customer, as appropriate, that contains communication to efficiently facilitate later communication and/or business

- Checking website inquiries on a regular basis and effectively coordinating and responding to each inquiry, as appropriate

- Assist with production issues to include but not limited to scheduling, special requests from the customers,  and participate in any company meetings as requested

- Attend any training or seminars as requested

- Be responsible for effectively communicating with and reporting progress when necessary directly to General Manager and Sales Manager

- Familiarization with all current pertinent work instructions in the QS manual

- Assist by continually monitoring the process used for quality improvement

- Assist with completion of all required and necessary paperwork to maintain ISO certification

- Be able to develop an understanding of import and export procedures and processes, the associated documentation, currency exchange rates, duties, invoicing, shipping.

- All other duties deemed necessary or as requested by management

Qualifications of the Customer Service Representative:

- Minimum of 2 years customer service experience

- Customer service skills that include pleasant phone skills w/ability to maintain professional and positive attitude in the face of negativity

- Understands the purchasing/sales process

- Able to read and/or interpret internal paperwork to CFI specifications

- Very good math skills

- Ability to use metric system, and be able to convert with non-metric measurements

- Experience using IBM compatible computer

- Proficient with Excel, Word, Outlook, Publisher and Access

- Ability to use fax machine, scanner and copier

- Answer multi - line phone


- High School Diploma or GED

- 2 years customer service

Pay is salary, $25k - $35k/year.

Hours are Monday - Friday 8am - 5pm

To apply for this position, please send your resume or email:, call 603-749-4810 or visit

All applicants will be contacted within 24 hours during business days for an official employment prescreen. 


Leddy Group DOVER
Dover, NH Branch Office

114 Locust Street Suite 2
Dover, NH 03820
t: (603) 749-4810
f: (603) 742-0808

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