Search Jobs

>Search Jobs
Search Jobs 2014-11-19T21:16:16+00:00

Customer Service Representative

Dover, NH | Full time

Post Date: 10/30/2017 Job ID: 29466 Category: Customer Service Branch Office: Dover, NH Pay Rate: 25,000-35,000/year; DOE

Direct Hire - Customer Service Representative

"Our specialty is high quality fabrics with minimum production quantities.   We manufacture a variety of woven industrial fabrics using a vast array of synthetic yarn types in our modern 60,000 square foot building.    We provide a wide range of styles for belting, filtration, composites and many other applications – please contact us with your needs and we’ll help you find the right style for your processes."

Responsibilities of the Customer Service Representative:

- Follow all company guidelines and procedures and all company safety policies and procedures

- Regular attendance and punctuality with strict adherence to the company attendance guidelines

- Availabilty for overtime when required or necessary

- Assisting the General Manager and the Sales Manager in the efficient flow of paperwork throughout the office, as well as interoffice communications and communications with factory personnnel

- Direct communication with assigned customers and is responsible for issuing quotations, effectively communicating capabilities and confirming orders to customers as appropriate as well as shipping information

- Maintaining a file for each assigned customer, as appropriate, that contains communication to efficiently facilitate later communication and/or business

- Checking website inquiries on a regular basis and effectively coordinating and responding to each inquiry, as appropriate

- Assist with production issues to include but not limited to scheduling, special requests from the customers,  and participate in any company meetings as requested

- Attend any training or seminars as requested

- Be responsible for effectively communicating with and reporting progress when necessary directly to General Manager and Sales Manager

- Familiarization with all current pertinent work instructions in the QS manual

- Assist by continually monitoring the process used for quality improvement

- Assist with completion of all required and necessary paperwork to maintain ISO certification

- Be able to develop an understanding of import and export procedures and processes, the associated documentation, currency exchange rates, duties, invoicing, shipping.

- All other duties deemed necessary or as requested by management

Qualifications of the Customer Service Representative:

- Minimum of 2 years customer service experience

- Customer service skills that include pleasant phone skills w/ability to maintain professional and positive attitude in the face of negativity

- Understands the purchasing/sales process

- Able to read and/or interpret internal paperwork to CFI specifications

- Very good math skills

- Ability to use metric system, and be able to convert with non-metric measurements

- Experience using IBM compatible computer

- Proficient with Excel, Word, Outlook, Publisher and Access

- Ability to use fax machine, scanner and copier

- Answer multi - line phone

Experience:

- High School Diploma or GED

- 2 years customer service

Pay is salary, $25k - $35k/year.

Hours are Monday - Friday 8am - 5pm

To apply for this position, please send your resume or email:  Seacoast@LeddyGroup.com, call 603-749-4810 or visit www.leddygroup.com.

All applicants will be contacted within 24 hours during business days for an official employment prescreen. 

 

Leddy Group DOVER
Dover, NH Branch Office

114 Locust Street Suite 2
Dover, NH 03820
t: (603) 749-4810
f: (603) 742-0808
e: Seacoast@leddygroup.com

Complete list of locations Click here
Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: